Coaching Terms & Conditions


These terms are the agreement between me, my company Freedom & Joy Ltd and you, for the coaching services (‘the services’) provided. Take time to read them carefully, I’m here to answer any of your questions!

When you start coaching with me a copy of these terms, along with the services & financial details will be sent to you for us both to sign, or if we are working together in an online group I will send them to you on booking.

The type of services provided and the fees that are payable will be as set out in the service description for the product you select on my website or as agreed between you and me in writing.

The fee for the services is non-refundable and is to be paid either in full or in installments whichever is agreed before we start our sessions. When we complete the agreed sessions, we will review and mutually agree any new terms to either continue or end the coaching relationship.

The services I provide are coaching via online tools and events in person, unless otherwise agreed in writing with me.

Our coaching commitment

As your coach I promise you this; I will support you and show up for you every step of the way.

I will be present, listen wholeheartedly and be sensitive to your needs.holding space for what is most important to you in this time of your life. We will have powerful and meaningful conversation and some laughs too! I’ll be sensitive when you need a gentle hand and dynamic when you need that extra push. More than anything I will encourage you to be kind to yourself and remind you of what you are capable of - even when you may not see it yourself.

My one request is that you give this process 100% too. Bring your honesty, curiosity, open-heart and playfulness - don’t hold back!

As your coach I am fully committed to you and your success. I trust you are committed to yours elf too. This commitment includes going through the entire coaching series form start to finish, including the financial commitment that accompanies that.This is a form of showing up for yourself and committing to the process. In accepting this agreement you agree to follow through with your commitment to coaching for the full term of the agreement.

Personal responsibility & taking action

You will gain momentum in your life only if you take action between our coaching sessions. You agree to not hold me responsible for not achieving (in whole or in part) any of our goals and recognise that outside of your sessions your stated actions can only be carried out by yourself. This is your journey and I am with you the whole way, but ultimately, only you can make your desired changes to your life.


By entering into this agreement you recognise I am not a therapist, accountant, lawyer or anything other than a coach. You agree to seek these services when required.

You are entering into this coaching agreement with the understanding that you are responsible for your decision and results. As requested, I may give specific advice or suggestions, however, ultimately it is your responsibility to make decisions and determine the best course of action. By accepting these terms you agree to be 100% responsible for any loss, damages or injury that may occur during the coaching program,

You acknowledge that coaching may be personally challenging and may give rise to feelings such as stress, frustration and annoyance. You will not hold me liable for any loss or cost or incurred by you in the event of any mental, physical, emotional stress or distress caused directly or indirectly in relation to our coaching. You will indemnify me in the event of any such claim.

The contract

Our contract starts once I accept your order in writing. At that stage these terms will become binding on you and me. If I cannot provide you with the services I shall let you know and you will be given a refund of any advance payment you have made.

Your right to make changes

I try to be as flexible as possible if you should need a break form coaching due to personal circumstances, such as ill health or a family situation. Please let me know and I will do my best o work with you on an alternative.

If you wish to make any changes to the services you have ordered, please contact me. If a change is possible, I will let you know about any changes to the fee for the services, the timing of our sessions or any other issues which would follow on from your request and you can let me know if you would like to go ahead with the change.

All sessions must be taken within the time agreed and all coaching sessions will expire after 12 months from when the coaching began.

In person events

If you are to attend any in person events travel and accommodation are not included unless otherwise stated (such as an overnight retreat). You are responsible for booking and paying for these.

Full terms & conditions of booking will be made available to you when you reserve your place.


Everything you share during our time together is confidential, including any recording or notes of our sessions. I understand you may disclose future plans, business affairs and personal & financial information. I will not at any time use this information for my own benefit or share it with any third party.

The intellectual property rights for all techniques, materials, processes, presentations, methodologies or material I provide you with during our time working together belong to me. You can only use them for your own personal use and you may not share them with, or sell them to, third parties. You must not at any time reproduce material I give to you, except for your own personal use.

If there is a dispute

In the unlikely event that there is any problem with the services, please contact me as soon as possible and please give me a reasonable opportunity to sort out any problem with you. As a consumer you have legal rights in relation to services not carried out with reasonable skill and care and nothing in these terms will affect those legal rights.

By agreeing to these terms you agree that either party will enter into a tribunal or nay court proceeding until we have:

Given written notice of any dispute

Given 14 days to resolve the dispute

Selected a mediator to resolve the dispute if outstanding from 30 days of the written notice (and we are both equally liable for any costs associated with this)

Events outside my control

If an event happens which is outside of my reasonable control, I shall not be liable or responsible for any failure to provide services or any delay in providing services caused by that event. If an event like this takes place I shall contact you to let you know as soon as reasonably possible. The timetable agreed for the services will be extended for the duration of an event like this. If the event continues for more than 3 months you will be able to cancel the contract and I shall refund to you any fees you have paid in advance for services which have not been provided.

If you need to contact me about the services, you can r email me at

These terms are governed by English law and we agree that any disputes will be dealt with by an English Court.

Thank you.